Refund policy

1. Cancellation Policy:

You may cancel your order free of charge as long as it has not yet entered fulfillment or shipped. Once an order has shipped, it is subject to the Return Policy below.

After a successful cancellation, any payment already captured will be refunded to your original payment method within 3–5 business days.

2. Returns Policy:

Policy Details Description
Return Window 180 days from the delivery date
Full Refund Period Returns made within 90 days of delivery receive a full refund with no handling fee.
Handling Fee Period Returns made between 90 and 180 days of delivery incur a 15% handling fee (based on the original purchase price).

We hope you love your purchase! However, if you are not completely satisfied, returning your item is simple. To initiate a return, please fill out the Return & Refund Form below or email support@ievilenergy.com for our return address. After your returned item is received and inspected, we will notify you via email regarding the status of your refund. Approved refunds will be processed to your original payment method within 3–5 business days.

- Return Eligibility:

All items are eligible for return, including products purchased at a promotional or discounted (sale) price. No item is excluded from returns solely because it was on sale. If an item was marked as a gift upon purchase and shipped directly to you, you will receive a gift credit for the return value. For non-gift purchases, refunds will be issued to the original purchaser.

- Return Packaging Requirements:

Returned items should be in undamaged, unused condition. Original packaging is appreciated but not required. Items damaged due to inadequate packaging may not be eligible for a full refund.

- Late or Missing Refunds:

If you haven't received your refund yet, please check your bank account and contact your credit card company, as processing times may vary. If you still have not received it after these steps, please reach out to us at support@ievilenergy.com.

- Return Reasons:

1) Quality Issues:

  • Provide pictures or videos showing the problem.
  • Return shipping costs will be covered by EVIL ENERGY.
  • Allow 2–3 weeks for processing after inspection.
  • Contact us before leaving any feedback if unsatisfied.

2) Wrong Item Ordered:

  • Return shipping is the buyer's responsibility.
  • Original shipping fees are non-refundable.
  • Email us within 30 days of delivery.
  • Return items must be unused and in original packaging.

3) Change of Mind:

  • Return shipping costs are the buyer's responsibility.
  • Original shipping fees are non-refundable.
  • Email us within 30 days of delivery.
  • Return items must be unused and in original packaging.

4) Shipping Damage:

  • Inspect packages upon arrival. For parcels delivered with a required signature, do not sign for visibly damaged items.
  • For standard drop-off deliveries where refusal is not possible, take clear photos and contact us within 48 hours of delivery.

5) Incorrect Item Shipped:

  • Return items must be in original condition.
  • Contact us within 7 days of receipt for assistance.
  • EVIL ENERGY covers return shipping for items shipped incorrectly.

- Shipping Costs:

For change-of-mind and wrong-item-ordered returns, the customer is responsible for return shipping costs and original shipping fees are non-refundable. For quality issues and incorrect items shipped, EVIL ENERGY covers return shipping. A handling fee applies only to returns submitted between 90 and 180 days of delivery, as specified above.

- Return Process:

To return your product, email us at support@ievilenergy.com within 180 days of delivery. We will provide the return address. After we receive and inspect the returned item, you will receive your refund (minus any applicable handling fee and original shipping fees) within 3–5 business days. For items over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

3. Warranty Policy:

All EVIL ENERGY products are covered by a limited 1-year warranty beginning on the delivery date. The warranty covers defects in materials and workmanship under normal use. For warranty-related inquiries or to file a claim, please contact our customer service team via support@ievilenergy.com with your order number and clear photos or videos of the issue.

4. Disclaimer:

EVIL ENERGY reserves the right to interpret, modify, or terminate this policy as permitted by law. This policy complies with all relevant laws and regulations.

Our products are not affiliated with car brands and are not original.

Company & Contact:

This website and the EVIL ENERGY store are operated by Dark Horse Automotive Inc., a company incorporated in the United States. EVIL ENERGY is a brand of Dark Horse Automotive Inc.

For all customer service inquiries, contact us at support@ievilenergy.com or +1 (866) 850-9888. Our support hours are Monday–Friday, 9:00 AM – 6:00 PM ET, and we normally respond within 24 business hours.

Last Updated: 2026-08-14