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Contact us every time you need help. We are here to help Mon-Fri 9:00am--18:00pm.
Have questions or need assistance? We're here to help with all your inquiries.
Customer Service:support@ievilenergy.com
Wholesale and Distributors:dealer@ievilenergy.com
Influencer and Partnerships:collaboration@ievilenergy.com
Mon-Fri 9:00am--18:00pm
Check our FAQ section for quick answers to common questions.
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1. Submit the application form. 2. Follow-up communication: dealer@ievilenergy.com
Find answers to common questions about our products and services
Most of our kits are universal and fit many vehicles depending on space, fluid type, and pressure range. Vehicle-specific kits list the models directly on the product page. If your model isn't shown, please contact us for more information.
All products follow the fitment details shown on the product page, including size, fluid type, and pressure range. Please check these specs for compatibility, and contact us if you need help.
The VIN, Vehicle Identification Number, is a unique serial number located on your vehicle. This 17-digit number encodes information like the country of origin, the year it was built, the engine size and other types of information. All vehicles on the road today will have the VIN located on the driver's side dash, visible through the lower windshield outside the vehicle. If this tag is blocked or not visible, you can also find this number on your vehicle's registration.
Yes! All of our parts are brand new. They will function and fit just like your original parts did, and maybe even better!
Yes! EVIL ENERGY utilizes industry-standard technology to ensure secure online transaction and enhance online payment security.
Yes, all our auto parts are brand new and sourced directly from manufacturers or authorized distributors. We do not sell used, refurbished, or counterfeit parts. All parts come with a manufacturer's warranty and meet or exceed OEM specifications.
Creating a free EVILENERGY account allows you to retrieve or change your password, facilitates the purchasing process, and lets you check your order history. You can also sign up for our free email newsletter!
To create an account, click on the "Sign Up" button in the top right corner of our website. You'll need to provide your email address and create a password. Once registered, you can track orders, save your preferences, and checkout faster.
Standard shipping typically takes 3-10 business days within the continental US.
Yes. During the checkout process, you should have the option to enter a different shipping address. If you encounter any difficulties, you can reach out to our customer service team for assistance in updating your shipping address.
Before we move forward, please make sure you've checked your mailbox and have asked your neighbors if they received your package by mistake. For more details, you may contact the shipping company or turn to our customer service team.
Kindly have a check that your email address is spelled and formatted correctly. Then you may refer to your Spam/Junk folder to check if there is any email from A-Premium. Also, you may visit My Orders under My Account to get more updates on your order.
We provide our customers with a 180-day return policy. Full refunds are available within 90 days, and returns between 90-180 days are subject to a 15% restocking fee. Please visit our Return Policy for complete details.
Only regular-priced items are eligible for returns and refunds. Sale items are non-refundable. Please check the product page for specific return eligibility information.
Refunds are typically processed within 3-5 business days after we receive and inspect the returned item. If you haven't received your refund after this period, please first check with your bank or credit card company as it may take some time for the refund to be officially posted. If you're still experiencing issues, contact us at support@ievilenergy.com.
We accept returns for the following reasons:
Orders can be canceled within 48 hours of placement. Once canceled, refunds are processed within 3-5 business days. Please note that orders that have already been processed for shipping may not be eligible for cancellation.
EVIL ENERGY provides up to 1 year of warranty, depending on the product category. Please visit the Warranty Policy page for specific details about what is covered under our warranty program.
Can't find the answer you're looking for? Please contact our friendly support team.
Contact Us: support@ievilenergy.com