Cancellation:
You may cancel your order within 48 hours of placing it. Please allow 3-5 business days for the refund to post to your original form of payment.
Returns:
We hope you love what you've ordered! But just in case you're not 100% satisfied we've made the return process super easy.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Email us at support@ievilenergy.com，return shipping address will be provided and you will get the refund once your return is received and inspected.We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please make sure when returning something that you securely package the item as anything damaged in the post and returned back to us due to being insufficiently packaged may receive no refund.
Additional non-returnable items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@ievilenergy.com
The reasons you might want to return the item:
1.Quality problems:
1) Buyer need to provide pictures or videos to show the problem.
2) Return postage is undertaken by the buyer.
3) Please allow us to have 2-3 weeks processing time to issue the exchange or refund. Our mechanic will inspect every return item. After the inspection, if it is the manufacture defective problem, you will get the exchange or refund within 24 hours.
4) If you are not satisfied with our products, please contact us first, before you leave any comments. We are dedicated to assuring that you will get top quality products and service.
2. You purchased the wrong item:
1) Return postage is undertaken by the buyer.
2) Shipping fee is not refundable.
3) Buyer must email us at servicesupport@ievilenergy.com within 30 days after the item purchased.
4) Return item must be in brand new and unused condition with original tags and packaging. Any product that has been used does not qualify for a return or exchange.
3. You don’t want the item:
1) Return postage is undertaken by the buyer.
2) Shipping fee is not refundable.
3) Buyer must email us at support@ievilenergy.com within 30 days after the item purchased.
4) Return item must be in brand new and unused condition with original tags and packaging. Any product that has been used does not qualify for a return or exchange.
4. Shipping damage:
We only use USPS, UPS, FedEx & DHL top service shipping company. Please check the package when it arrives. Please Do NOT sign for any damaged package. It is your responsibility to sign the delivery in person and inspect the package before you sign anything. If you noticed the package is broken, please ask the delivery man to file the shipping damage claim immediately. Also please give us your shipping damage case number, we will help you to get the compensation from shipping company as soon as possible.
5. We shipped the wrong item:
1) Return items must be in original condition.
2) Buyer must email us at support@ievilenergy.com within 7 days after the item arrived
3) We would be under the responsibility to issue you full refund or send you a new product, once the return item is received.
You may have to bear shipping costs, but all returns and refunds are free of charge.
return process：
To return your product, you should email us at support@ievilenergy.com within 30 days after the item purchased.We will reply by phone or email with the address of the items you need to return.Please send the product back and provide us with the product tracking number.After we receive and inspect the returned package, you will receive your refund minus shipping fee within 3-5 days.If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.